Quality Policy

Burian is recognized as a service company focused on high standards that define our level of quality. We are the partner of choice for industries and service companies involved in complex negotiations with national and global operations.

Our DNA carries the commitment to create a positive impact on society and improve people’s lives.

We leverage innovation, creative thinking, and market know-how to deliver higher-value solutions, never compromising on quality or service.

Our organizational culture fosters an environment of information exchange and a continuous development plan for our team.

Burian’s values represent our main strengths and serve as a guiding compass for executing our strategy and vision: Empathy – Trust – Self-responsibility – Transparency.

Our Executive Management Committee is committed to maintaining a culture of quality within Burian, supported by appropriate systems and processes to drive quality, with an end-to-end focus, ensuring decision-making that prioritizes service quality requirements and data security.

We are dedicated to seeking solutions that not only address immediate challenges but also position the company to scale its operations. We ensure that our clients’ teams have a solid knowledge base to continue implementing the solutions provided.

Each member of Burian is responsible for ensuring quality and information security, driving continuous improvement across all processes, and actively contributing to achieving our common goals and objectives.

Our shared commitment to Quality is to:

  • Make a difference in every environment our team operates in;

  • Focus on problem-solving before the sale. Our priority is to ensure that what we propose truly addresses someone’s pain point;

  • With a continuous improvement approach:

    • Establish measurable objectives and goals that lead to efficient and profitable businesses, continuously improving our products and processes;

    • Understand and leverage consumer and client needs and market feedback, incorporating them into our service specifications, from design to execution and delivery, as well as for ongoing improvement.

All our employees understand and directly contribute to the successful implementation of this policy at all levels of our organization.

Approved by: Bruno Burian
Role: Founder
Date: 02/14/2023

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